Is mankind kind?
I remember being told that people should leave their feelings and private lives at home. People were expected to behave differently at work as if this was possible. Customer service seems to be accepting that being kind to customers helps business. Why isn’t kindness taught as a management skill. Why wouldn’t being kind to workers and each other at work help with productivity, safety and morale. Bullying and kindness won’t go together. Respect and kindness are related. So next time you have to make a work related decision ask yourself ‘Am I being kind to the other person?’ This time of crisis is a great opportunity to practise kindness and take it back to work with you.
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