Have you ever been certain that you have not been told something when someone is equally certain that they told you?
How you retrieve information is very influenced by how you store information. There is a gap between receiving information and storing it in your memory. It is a very short gap. Less than a second. But…if you are distracted between receiving and storing the information it won’t be stored. You won’t remember because it is not in your memory.
Two solutions. Give your full attention when hearing information that you want to remember. Full attention and be very careful that your mind doesn’t wander at this critical moment. Be very careful that your mind doesn’t suggest that the information is not important.
The second solution is to verbally confirm what you are hearing to give you a second chance at storing the information accurately. Repeat back what you are hearing in your own words. Something like….so you are saying that I must bring the original documents to the meeting. Good waiters repeat your order back to you to help their memory.
So…practise repeating back what you are hearing in your own words and practise giving your full attention to anyone speaking to you. And also nudge your wandering mind back to listening attentively when it wanders.